Uncovering Phase 1. Examination of psychological defenses
2. Confrontation and release of anger
3. Admittance of shame when appropriate
4. Awareness of cathexis
5. Awareness of cognitive rehearsal of the injury
6. Insight that injured person may be comparing him or herself with the injurer
7. Realization that the self may be permanently and adversely changed by the injury
8. Insight into a possible altered just-world view
Decision Phase
9. A change of heart, new insight that resolution strategies are not working
10. Willingness to consider forgiveness
11. Commitment to forgive the offender
Work Phase
12. Reframing who the wrongdoer is by viewing him or her in context
13. Empathy toward the offender
14. Compassion toward the offender
15. Acceptance and absorption
Outcome or Deepening Phase
16. Finding meaning for the self and other in the suffering and in the forgiveness process
17. Realization that the self has needed forgiveness from others in the past
18. Insight that one is not alone
19. Realization that the self may have a new purpose in life because of the injury
20. Awareness of decreased negative affect and increased positive affect toward the injurer; awareness of internal, emotional release.
Kurtz, Ernest & Katherine Ketcham: The Spirituality of Imperfection: Storytelling and the Search for Meaning (New York: Bantam Books Doubleday, 2002)